| Claims, benefits and movement in technical provisions |
1 January – |
1 January – |
|---|---|---|
| Claims, benefits and movement in technical provisions | 16 894 | 16 130 |
| In non-life insurance | 10 843 | 9 127 |
| claims and benefits | 8 114 | 7 442 |
| movement in technical provisions | 1 828 | 795 |
| claims handling expenses | 901 | 890 |
| In life insurance | 6 051 | 7 003 |
| claims and benefits | 6 439 | 6 776 |
| movement in technical provisions | (522) | 102 |
| benefits handling expenses | 134 | 125 |
| Reinsurers’ share in claims, benefits and movement in technical provisions | (1 352) | (399) |
| In non-life insurance | (1 352) | (399) |
| Total net insurance claims and benefits | 15 542 | 15 731 |
| Claims and benefits handling expenses by type |
1 January – |
1 January – 31 December 2021 |
|---|---|---|
| Consumption of materials and energy | 16 | 15 |
| Third party services | 312 | 288 |
| Taxes and charges | 31 | 33 |
| Employee expenses | 470 | 470 |
| Depreciation of property, plant and equipment | 15 | 17 |
| Amortization of intangible assets | 27 | 25 |
| Other, including: | 164 | 167 |
| awarded costs, interest and fines in indemnity cases | 153 | 157 |
| other | 11 | 10 |
| Total claims and benefits handling expenses | 1 035 | 1 015 |