Above-average financial results Financial results put the Group PZU among the most profitable institutions in Poland and Europe.
For more than 200 years, PZU has been growing its business, gaining experience and using its potential to protect what is most valuable – the life and well-being of its clients, their families, assets and companies.
Every day, the Group develops to grow be able to provide the most personalized, comprehensive and flexible offer to its clients. The priority for the PZU Group and the measure of its success is to generate benefits for its shareholders and clients in a sustainable and responsible manner.
The capital group formed by Powszechny Zakład Ubezpieczeń is the largest financial group in Poland and Central and Eastern Europe. PZU heads up the group with its traditions dating back to 1803 when the first insurance company was established on Polish soil. PZU is a public company. PZU’s stock has been listed on the Warsaw Stock Exchange (WSE) since 2010. Since its stock exchange debut PZU has been part of WIG20, an index of the Warsaw Stock Exchange’s largest companies. It is one of the most highly valued companies and heavily traded stocks on the Polish stock exchange. Since 2019, PZU’s shares have been also part of the WIG ESG (sustainability) index.
The main shareholder of PZU is the State Treasury, holding 34.19% of shares. Other PZU shares are held by investors from all across the world.
The PZU Group’s consolidated assets total PLN 436 billion. The Group enjoys the trust of 22 million clients. It offers products and services to retail clients, small and medium enterprises and big business entities. Poland is the PZU Group’s core market measured by its magnitude and client numbers. Nevertheless, the Group’s subsidiaries play an important role on the markets in Lithuania, Latvia, Estonia and Ukraine. Insurance is the core business of the PZU Group. PZU companies also offer investment, pension, and banking products as well as medical services. Within strategic partnerships, they provide assistance services for retail clients and enterprises. The clients’ trust is at the heart for the business of the Group’s companies. PZU puts the client at the center of attention and integrates all the areas of its operations around them. This allows PZU to offer more and more tailored, flexible and comprehensive products and services, adapted to the needs of the clients at every stage of their private and professional lives, wherever and whenever it is most convenient for them.
It is the strategic ambition of PZU to develop ecosystems which will deliver comprehensive solutions for both institutional and individual clients. They give rise to new opportunities to build long-term client relationships, thanks among other things to new interactions in various areas of the client’s life. The key elements contributing to the development of PZU’s consistent technological edge in integrated customer service include digitalization, use of artificial intelligence (AI), Big Data and advanced analytics, as well as mobility and omni-channel approach. Technological transition is supported by cloud computing.
The PZU Group’s clients in Poland have access to Bank Pekao’s distribution network (597 branches) and Alior Bank’s distribution network (534 branches, including 168 traditional branches, 7 Private Banking branches, 13 Corporate Banking Centers and 346 partner centers). Both banks have professional call centers and mobile and Internet banking platforms.
In the Baltic States where the PZU Group is in the insurance business, its distribution network consists of 704 agents, 20 multiagencies and 459 brokers. PZU also cooperates with 5 banks and 12 strategic partners.
In Ukraine, insurance products are distributed through 392 agents and in collaboration with 26 multiagencies, 38 brokers and 11 banks.
For many years, PZU Group has been providing insurance cover in all the key areas of private, public, and economic life, protecting the health, assets and lives of its clients.
PZU (non-life insurance, including motor, residential and buildings, agricultural and third-party liability insurance) and PZU Życie (life insurance) a re t he l eaders o n P oland’s i nsurance m arket. S ince 2 014, after t he a cquisition o f L INK4, t he G roup h as b een o ffering insurance under two brands: the most recognizable PZU brand, with its 200-year tradition, and the much younger LINK4 brand, associated with direct sales channels. In 2015 the third brand, TUW PZUW, or Towarzystwo Ubezpieczeń Wzajemnych Polski Zakład Ubezpieczeń Wzajemnych, a mutual insurer, was founded to sell and handle insurance products for companies in various industries, focusing on cooperation with large corporates, medical entities (hospitals and clinics) as well as for church institutions and local government units.
The PZU Group is also the leader in the insurance market of the Baltic States (Lithuania, Latvia, Estonia). It also conducts insurance activities in Ukraine.
The Group’s primary market is Poland, where it achieves 90.3% of revenues (by gross written premium). Insurance business in the Baltic States in Ukraine generates 9.7% of revenue.
Striving to satisfy the clients’ needs better and more fully, the PZU Group intensively grows the health insurance segment along with associated medical care services.
The health business deals with the following activities: (i) sales of health products in the form of insurance and sales of non-insurance products (occupational medicine, medical subscriptions, partnerships and prevention programs), (ii) construction and development of medical infrastructure in Poland to give clients the best accessibility to the health care services rendered.
The PZU Zdrowie network includes almost 130 tied facilities and nearly 2,200 partner facilities. Its advantages include quick appointments, respecting referrals for tests from physicians from outside the PZU Zdrowie network, remote medical consultations which make it possible, in addition to obtaining medical advice or discussing test results, to receive a prescription or referral to tests. The offer is supplemented by prevention services.
The PZU Group is one of the largest asset managers in the Polish market. It is also the market leader in employee pension schemes.
It offers a broad range of investment products: open-ended and closed-ended investment fund and pension products, such as openended pension funds, individual retirement accounts (IRA), individual retirement security accounts with voluntary pension funds, employee pension schemes (EPS), or employee capital schemes (ECS). PZU TFI also invests the PZU Group’s own funds.
The PZU Group has three mutual fund management companies: PZU TFI, Pekao TFI and Alior TFI. It also has Powszechne Towarzystwo Emerytalne PZU managing the PZU Złota Jesień Open-end Pension Fund.
The PZU Group’s banking business comprises two groups of companies: Bank
Pekao (part of the PZU Group since 2017) and Alior Bank (part of the PZU Group
since 2015).
Bank Pekao, established in 1929, is a universal commercial bank offering a full range of banking services provided to individual and institutional clients. It is one of the largest financial institutions in Central and Eastern Europe, and the second largest bank in Poland. Alior Bank is a universal deposit and credit bank. It was established in 2008 as a start-up. It combines the principles of traditional banking with innovative solutions, thanks to which it systematically strengthens its market position and sets out trends for the development of the Polish banking sector.
Tightening cooperation with banks has opened up enormous growth opportunities for the PZU Group, especially in terms of integrating and focusing its services on clients at every stage of their personal and professional development. Cooperation with the banking segment forms an additional plane for PZU to build lasting client relations. PZU Group’s business within its banking model involves bancassurance and assurbanking.